Missing Payouts in Blue Onion

The Blue Onion cash receipts journal entry records all cash received in the bank from each payment processor, as well as the fees, chargebacks, or other adjustments contained within each payout. If the cash receipts journal entry does not seem to include all payouts, here are a few tips to investigate:

First, navigate to the Payout Summary page and ensure that all payouts are contained in the relevant month. The payout summary page in Blue Onion shows all deposits that are being reconciled, listed by the deposit date, the amount deposited into the bank, and the relevant payment processor. This is the best page to use to investigate if any deposits may not be flowing through correctly.

If you determine that a payout is missing from the payout summary page, there are generally a few potential reasons why:

• The transaction description changed on the bank statement, and Blue Onion is not considering the deposit as a payout from the payment processor. This most commonly occurs when customers change banks
• The banking data is not yet in the application, if using the manual upload feature for banking data. Bank uploads will be marked as “Processed” on the bank uploads page once the data has been ingested.

• The connection via Plaid, Teller, or Fispan has failed and transactions have stopped flowing into Blue Onion.

  
  

Please reach out to customersuccess@blueonionlabs.com to adjust the descriptions for payouts that will be reconciled and included in the cash receipts journal entry, or if you have any other questions.